Terms & Conditions

Move Better with Cinzia

Please read through our terms and conditions thoroughly before using our studio as a client, member, or guest. As a client, member, or guest of Move Better With Cinzia, you acknowledge that you have read and agreed to these terms and conditions as laid out on our website.

When joining Move Better With Cinzia for the first time as a client, member or guest, you will be required to tick the ‘accept’ box to formally acknowledge our Terms and Conditions, and understand that in doing so, you are entering into a binding agreement with Move Better With Cinzia. These Terms and Conditions apply to all users of our studio and facilities. We reserve the right to restrict a client, member, or guest from using our facilities, and in particular circumstances, we may terminate access and permission to use our studio, such as breaching these Terms and Conditions.

Bookings, Attendance & Cancellations

Our cancellation policy is in place to ensure all our guests are afforded the opportunity to attend our classes. Cancellations made within our 5-hour cancellation window, will be deducted from your account or class pack. No-shows and absences will forfeit that session.
Payment must be made prior to booking and attending a class. To book into a class you must either have pre-purchased sessions using the website booking option or have paid at the time of booking a session.
Move Better With Cinzia reserves the right to restrict clients to a particular class type for safety reasons; and reserve the right to turn clients away if they do not have the correct medical clearance for their booked session.

Waitlists
If a class is fully booked, you can join the waitlist. Should a place become available you will receive either an email or text from us, offering you a place in the class. You can use the Spaces app to book in a spot. The vacant position in the class will be held for 30 mins, if you do not book in during that time it will be offered to the next person on the waitlist.

Class Packs and Other Purchases

Block class packs are valid for 12 months from purchase date. Sessions are non-refundable and are not transferable. Block class packs can be extended for medical reasons; however, a medical certificate is required to grant this extension. Extensions due to medical reasons must be requested before the expiry date.
Monthly class packs are valid for 30 days from the date of your first class booking. Sessions are non-refundable and are non-transferable. Monthly class packs can be extended for medical reasons; however, a medical certificate is required to grant this extension. Extensions due to medical reasons must be requested before the expiry date.

Promotions and Offers

Our Introductory Offer of 5 classes for $55 (valid for 14 days) is only available to brand new clients of Move Better With Cinzia and can only be purchased once per client. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking.

Our Rights
When joining our classes, you agree that you are voluntarily participating with full knowledge that there may be risk of personal injury. You accept that while our instructors may provide you advice and support should you have a medical condition, you acknowledge our instructors are not medical practitioners, therefore you are solely responsible for your health and your ability to participate in our classes.

It is your responsibility to:

ensure that you have permission from your doctor or treating practitioner to participate in our classes;
Advise our instructors if you have any medical or physical conditions that may affect your participation in our classes; Advise our instructors if a medical or physical condition changes after making a booking; and
follow all instructions provided to you by our qualified instructors. You acknowledge that any failure to do so will be at your own risk and may cause injury.
We are in no way liable for any personal Injury resulting from your participation in our classes.

Privacy of your personal information
Move Better With Cinzia recognises that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that trust seriously. You can read our full Privacy Policy here.

Memberships, bookings, pricing & payments
Unless otherwise provided in these Terms:

All prices are quoted in Australian Dollars ($AUD) and all transactions are processed in Australian Dollars ($AUD).
Prices, products and offers include GST. All prices are correct at the time of online publication.
Prices are subject to change without notice. All offerings are promoted in good faith to be available at the time of booking.
Promotions are only available at the advertised price during the promotional period.
Move Better With Cinzia reserves the right to pass on the cost of any additional bank fees which may incur from disputed or failed transactions regarding a guest transaction.
Payment must be made upon booking.

Pre-natal Policy
We acknowledge there are wonderful benefits for mum-to-be when engaging in a well-structured exercise program.
You can continue attending classes for your first trimester of pregnancy. After this point, you can continue to attend once you’ve provided us with a letter from your medical professional clearing you to participate in exercise. We kindly request you inform your instructor what week of pregnancy you are up to each week, to ensure recommended modifications of certain exercises are provided to you. It is your responsibility to take the necessary precautions with how you are feeling during the session, and we strongly encourage you to pull back and take it easy if you are experiencing any discomfort.

Post-natal Policy
We are so excited to welcome you back and wish to ensure you introduce our sessions back into your routine slowly and with caution. We kindly ask you consult with your Obstetrician or GP after your 6–8-week check-up, to ensure your recovery and physical health is cleared for our classes.